Job Description

Business: Luxury sector

Location: Grand Cayman

Package: CI$100,000–CI$120,000 basic salary per annum, 25 days’ vacation plus Public Holidays, 5% pension, 50% Private Healthcare cover

Type: Permanent

Where Operational Excellence Meets Luxury Lifestyle

A highly respected and long-established luxury brand based in Grand Cayman is seeking a strategic Operations Manager to help shape the next phase of its growth. Known for its elevated client experience and curated aesthetic, the business serves a discerning clientele seeking quality, detail, and beauty in every interaction. The brand operates as a trusted partner to individuals seeking exceptional results and seamless project execution. This is an extraordinary opportunity for a dynamic, team-focused leader to step into a pivotal role - one that combines operational finesse with the creative energy of a design-led, lifestyle-focused environment.

The Role

The Operations Manager will be the central force aligning people, processes, and performance—ensuring the business runs smoothly while preserving its premium service promise. You’ll oversee four key departments, support senior leadership, and help refine internal systems for efficiency, scalability, and excellence. This isn’t a “reinvention” role—it’s about thoughtful evolution. Small, strategic improvements. Smarter systems. Smoother flow. Better performance. You’ll be empowered to lead, shape, and scale with care.

Key Responsibilities

Team Leadership & Culture

• Lead and inspire a diverse team across Warehouse, Admin, Sales, and Design functions
• Foster a collaborative, respectful culture rooted in performance and accountability
• Guide hiring, training, and professional development initiatives

Operations & Systems

• Oversee stock management and purchasing models with attention to both inventory and project needs
• Refine workflows across departments to enhance both team efficiency and client satisfaction
• Lead the implementation and optimization of internal systems (ERP/CRM)

Strategic Coordination

• Work closely with senior leadership to execute business development and growth strategies
• Support lead generation efforts and ensure strong internal coordination on client projects
• Prepare and present performance reports on key metrics (sales, efficiency, inventory)

Financial Oversight

• Coordinate with external accounting providers to ensure timely monthly reporting
• Monitor departmental budgets and help ensure financial health aligns with growth targets

Who We’re Looking For

• A confident professional with proven leadership experience in operations
• Ideally from a luxury, lifestyle, design, or high-end service background
• Calm under pressure, highly organized, and detail-obsessed
• Financially literate, analytical, and results-focused
• Discreet, personable, and comfortable navigating high-expectation environments
• On-island candidates preferred; relocation considered for exceptional candidates

To express interest, please apply. Caymanian and On-island candidates will be prioritized, although all qualified applicants will be considered.