Job Description

Patient Services Coordinator

Grand Cayman | Full-Time

A modern and patient-focused healthcare clinic in the Cayman Islands is seeking an experienced Patient Services Coordinator to join its growing team.

This role is ideal for a highly organized, service-oriented professional who enjoys working in a fast-paced healthcare environment and takes pride in delivering an exceptional patient experience. The successful candidate will serve as the first point of contact for patients and play a key role in coordinating administrative and clinical operations within the clinic.

The Role

The Patient Services Coordinator manages front desk operations, patient communications, appointment scheduling, and administrative support to ensure the smooth day-to-day running of the clinic. This position requires strong attention to detail, excellent interpersonal skills, and the ability to manage multiple priorities in a professional healthcare setting.

Key Responsibilities:

Patient Reception & Front Desk

• Welcome and check in/out patients while creating a professional and welcoming first impression
• Manage incoming calls and emails, ensuring timely and accurate responses
• Direct communications to the appropriate clinical or administrative staff
• Maintain a clean, organized, and professional reception environment

Scheduling & Coordination

• Manage provider schedules, appointments, and patient follow-ups
• Coordinate treatment and procedure scheduling, including preparation of required documentation
• Work closely with clinical staff to ensure smooth patient flow throughout the day

Records & Administrative Support

• Maintain accurate and confidential patient records and documentation
• Assist with daily administrative reporting, invoicing, and reconciliation tasks
• Monitor office and clinical supply inventory and coordinate reorders when needed

Patient Communication & Service

• Provide clear and empathetic communication to patients regarding appointments and treatment instructions
• Respond to patient inquiries and resolve concerns professionally
• Support high levels of patient satisfaction through attentive service and follow-up

Operations & Team Support

• Ensure compliance with clinic policies and confidentiality standards
• Assist with operational improvements and implementation of new systems or processes
• Collaborate closely with both administrative and clinical teams to support efficient clinic operations

Requirements

• Minimum 5 years’ experience in a healthcare, veterinary, or medical office environment
• Proven experience managing patient scheduling, communications, and administrative workflows
• Strong customer service and problem-solving skills, particularly in sensitive situations
• Excellent written and verbal communication skills
• High attention to detail with strong data entry and record management skills
• Proficiency with patient management or electronic health record systems (EHR/PM/CRM)
• Ability to work independently while supporting a small administrative team
• Hospitality or customer-facing experience is considered an advantage

Compensation & Benefits

• Salary up to CI$47,000 depending on experience
• 100% healthcare coverage
• 15 days annual vacation
• 5% pension contribution

Apply now to learn more.