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Resort Manager

USD $90,000

Permanent

George Town, Cayman Islands


Job Description

The Resort Manager is responsible for ensuring that all operations of the resort environment are running smoothly. The ideal candidate will be hands-on with a Rooms Division background in housekeeping, front office, and reservations.

The Resort Manager will oversee and be responsible for guest experience on the resort from arrival to departure including checkin/out, in-room experience, arrival and departure experience, and overall guest satisfaction.

Desired qualifications include the following:
• Six years progressive experience in a hotel or resort environment; or a 4-year college degree and at least 4 to 5 years of related experience
• Minimum two years experience in a senior leadership role
• Prior pre-opening experience
• Proficiency in Microsoft Office, OPERA and MICROS
• Ensure that rooms, room blocks/clusters and public areas are maintained at the highest standards
• Responsible for ensuring the profitability of Rooms Division, maximizing revenue and
minimizing costs
• Ensure that amenities are delivered and rooms are ready for check-in daily
• Overall responsibility for the Rooms Division budgets and forecasting and assist with the overall preparation of the operational budget and adherence to hotel budget
• Ability to confirm that guest’s complaints and problems are resolved in a timely and efficient manner
• Promote a friendly, safe, secure environment for the enjoyment of the resort by its guests
• Oversee Rooms Division staff training and development, coaching, counseling and
discipline
• Analyze all guests and employee comments through all mediums and follow through on them accordingly
• Excellent communication and interpersonal skills, especially when engaging with guests whose first language is not English
• Ability to function effectively in stressful situations
• Ability to concentrate on customer needs, conduct situation analysis, apply common
sense, understanding and knowledge to solve problems and make rapid decisions
• Standard driven
• Must be on call for emergencies
• Perform other duties as assigned

Salary range: US$75,000 -$90,000 commensurate with qualifications and experience.

APPLY FOR THIS JOB

Any questions?

Aengus Byrne

1-345-769-1798

[email protected]

CONTACT US

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