Job Description

Wellness Experience Coordinator

Grand Cayman | Full-Time

A premier corporate fitness and wellness facility is seeking an experienced and service-driven Wellness Experience Coordinator to join its growing team.

This is a dynamic, dual-capacity role combining front-of-house excellence, member concierge services, and wellness program coordination. The successful candidate will play a key role in delivering an exceptional wellness experience for both individual members and corporate partners.

If you thrive in a fast-paced, health-focused environment and enjoy blending organization, hospitality, and operational support - this could be the perfect opportunity.

The Role

The Wellness Experience Coordinator supports daily facility operations while helping to deliver engaging wellness programs and initiatives. This position requires flexibility, including availability for early mornings, evenings, and occasional weekends.

Key Responsibilities:

• Enroll and onboard new members, providing personalized guidance on classes and services
• Assist with booking classes, training sessions, and wellness services
• Act as a primary point of contact for member inquiries (phone, email, in person)
• Conduct regular facility walkthroughs to ensure cleanliness and high presentation standards
• Support wellness challenges, seasonal programs, and corporate initiatives
• Assist in coordinating group programming and wellness events
• Manage scheduling systems and booking platforms to ensure accuracy
• Process retail transactions and assist with merchandise displays
• Maintain front desk organization and administrative systems
• Report maintenance or janitorial needs promptly
• Provide professional clerical and administrative support

What We’re Looking For

• Bachelor’s degree (completed or in progress) in Health & Fitness, Human Performance, Business Administration, or a related field
• Minimum 3 years’ experience in hospitality, fitness, or wellness environments (concierge, front desk, coordinator roles preferred)
• Strong knowledge of health and wellness environments
• Approachable, calm, and service-oriented personality
• Tech-savvy with strong administrative and organizational skills
• Experience with member management software (e.g., GymMaster or similar) preferred
• Fitness certifications and/or personal training experience considered an asset
• Excellent written and verbal communication skills

Compensation

KYD $50,000–$60,000 per annum
15 days vacation
100% healthcare coverage
5% pension contributions
Gym membership
F&B discount

This is an exciting opportunity to join a professional, wellness-focused environment dedicated to high-performance health and exceptional member experiences.

Apply now to learn more.